DesignInc Pty Ltd is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), the Spam Act 2003 (Cth), and any other applicable privacy laws.

This Privacy Policy outlines how we collect, use, disclose, and store personal information obtained through our website www.designinc.com.au related channels, and during our business operations. By accessing or using our website, you agree to the terms of this Privacy Policy.

If you do not agree, please do not use this website.

Interpretation

For clarity, the following terms have the meanings set out below:

• Channels – the website www.designinc.com.au, social media accounts, associated widgets, and any other online or offline platforms related to our business or projects, including electronic direct mail, surveys, or other marketing tools.
• Legislation – the Privacy Act 1988 (Cth), Spam Act 2003 (Cth), and all relevant regulations or amendments.
• Personal Information  – any information or opinion (whether true or not) about an identifiable individual, or an individual who is reasonably identifiable, including but not limited to contact details, professional information, or technical identifiers such as IP addresses.
• Second-Party Service Providers – partner organisations or related businesses that may receive your personal information directly from us for the purpose of delivering our services.
• Third-Party Service Providers – external service providers such as analytics, IT, or marketing partners who may process your data on our behalf.

Respecting your privacy

We respect your right to privacy and are committed to transparency in how we collect and manage your personal information. This policy applies to all personal data collected through our website, communications, and professional engagements.

Information we collect

We may collect personal information in various ways, including when you:

• Visit or use our website or related channels
• Engage with us on social media
• Communicate with us via email, phone, or in person
• Work with us as a client, consultant, supplier, or partner

The information we collect may include:

• Name, email address, phone number, and other contact details
• Business or professional information relevant to the services we provide
• Details submitted through forms, feedback, or event registrations
• Technical data (collected automatically) such as:
  • Browser and device type
  • IP address (anonymised where possible)
  • Referring URL and pages visited
  • Time spent on pages and navigation behaviour

This technical information may be gathered via cookies or analytics tools (e.g. Google Analytics). It is generally de-identified and used in aggregate to improve our services.

Staff contact information on the website

As part of normal business operations, we may publish the names, job titles, and professional email addresses of selected staff on our website. This is solely for business and communication purposes and is done with the knowledge and consent of the individuals concerned.

How we collect information

We may use or process your personal information to:

• Provide our services, products, and communications
• Respond to your enquiries or feedback
• Send you marketing or project updates (with consent)
• Manage stakeholder relationships
• Monitor website performance and user behaviour
• Comply with legal or regulatory obligations

We may also use anonymised or aggregated data for analytical or reporting purposes.

Disclosure of personal information

We do not sell or rent personal data. We may disclose personal information to:

• Our employees, consultants, or professional advisers
• Second- or third-party service providers who assist us with our operations (e.g. analytics, hosting, or marketing)
• Legal or regulatory authorities where required by law
• Any party you authorise us to disclose your data to

In the event of a sale, merger, or change in control of the Organisation, relevant databases may be transferred as part of that transaction, subject to appropriate privacy protections.

Overseas data storage and processing

Some data (e.g. analytics information) may be processed or stored outside Australia. Where this occurs, we rely on the contractual and security safeguards of our service providers to ensure compliance with Australian privacy standards.

How we keep your information secure

We apply appropriate technical and organisational security measures to protect personal information, consistent with best practice standards such as ISO 27001. These include:

• Secure servers and restricted access
• Role-based permissions
• Data minimisation and anonymisation
• Ongoing risk and compliance reviews

Access, correction, and withdrawal

You may request access to or correction of any personal information we hold about you by contacting us.

To withdraw your consent to receive marketing communications, you may click ‘unsubscribe’ in any electronic mail or contact us directly. Withdrawal requests may take up to 14 days to process.

Please note that we cannot guarantee the deletion of your data from the systems of third-party service providers.

Privacy complaints

If you have concerns or complaints about how we handle your personal information, please contact us. We aim to respond within 14 business days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

Updates to this policy

This Privacy Policy may be reviewed and updated from time to time to reflect changes in our practices, technology, or legal obligations. The current version will always be available on our website.

Contact us

For any questions or requests relating to this Privacy Policy, please contact:

nationaladmin@designinc.com.au
www.designinc.com.au