IT Support Officer
We are seeking an enthusiastic and experienced individual to join DesignInc Sydney in a part time capacity within the IT team.
The role involves assisting the Head of IT by providing support across all levels while working on the service desk for all staff queries and issues. This role is available 4 days per week (25 hours).
This includes:
— Being responsible for providing IT support at all internal events and presentations
— Providing Desktop Support (Windows Based) & Microsoft Office Support
— Installing and configuring computer hardware, software, telephones, networks, printers and scanners
— Upgrading operating systems and computer software
— Repairing and replacing equipment as necessary
— Monitoring printer toners, papers and ordering supplies
— Moving computers around the office when necessary
— Following and developing loan equipment booking processes and procedures, ensuring equipment is booked out and checked in on return
— Responding in a timely manner to service issues and requests
— Providing technical support across the company
— Improving the call resolution, user documentation, policies, troubleshooting guides, knowledge-base and internal procedures within IT